Thank you for supporting Tiff & Twine. Each piece is handmade with care, and we truly appreciate your support of a small business 🤍

Because every item is handmade, slight variations in texture, stitch pattern, or color placement may occur. These details make each piece uniquely yours.

Processing Times

• Ready-to-ship items (beanies, scarves, and finished pieces) ship within 3–5 business days

• Custom orders have longer processing times, which will be discussed during the order process

• Custom baby blankets are made after purchase and typically ship within 7–14 business days

Processing times may vary slightly depending on order volume.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on carrier estimates (USPS/UPS) and may vary depending on location and package weight.

Estimated delivery times (after processing):

• Standard Shipping: 2–5 business days

• Express Shipping: 1–3 business days

Please note that delivery times are estimates and may be impacted by carrier delays.

Tracking Your Order

Once your order ships, you will receive a tracking number via email.
Please allow 24–48 hours for tracking updates to appear.

Address Accuracy

Please double-check your shipping address at checkout.
We are not responsible for orders shipped to incorrectly entered addresses.

International Shipping

International shipping is coming soon.
If you are located outside of the U.S. and are interested in an item, please feel free to contact us.

📦 Shipping & Gift Orders

Sending your order as a gift? We’ve got you 💌

• Enter your recipient’s name and shipping address at checkout

• Add a custom gift message on the product page

• We’ll package your order without any pricing information

Gift packaging and messages are always complimentary—no additional charge.

Returns & Exchanges

Due to the handmade nature of Tiff & Twine products, all sales are final.

However, if your item arrives damaged or defective, please contact us within 48 hours of delivery so we can make it right.

Photo proof may be requested to help us review the issue.

Your satisfaction is very important to us, and we will always work with you to find a fair solution.